Empowering Farmers, Transforming Agriculture.
At Agape Innovations Limited, we are committed to ensuring customer satisfaction. If you are unsatisfied with your purchase, we’re here to help.
1. Eligibility for Returns
- Products must be returned within 7 days from the date of delivery.
- To be eligible for a return, the item must be:
- Unused and in the same condition as you received it.
- In the original packaging with all accessories, manuals, or labels intact.
- Services (e.g., soil testing, training) are non-refundable once rendered.
2. Non-Returnable Items
- Perishable goods (e.g., live insects or larvae).
- Opened pesticide or foliar fertilizer containers.
- Customized orders (e.g., special foliar blends or custom packaging).
- Discounted or clearance items marked “final sale”.
3. Return Process
To initiate a return:
- Contact our Customer Service team via email at agapeinnovationslimited@gmail.com or call +256 771830747 within 7 days of receiving the product.
- Provide your order number, reason for return, and any relevant photos if applicable.
- Our team will guide you through the return process and issue a return authorization if it is approved.
4. Refunds
- Once we receive and inspect your returned item, we will notify you of the status.
- If approved, your refund will be processed within 5–10 business days, minus any applicable shipping or restocking fees.
- Refunds are issued via the original payment method.
5. Exchanges
- We only replace items if they are defective or damaged upon arrival.
- If you need to exchange an item, contact us within 3 days of delivery.
6. Return Shipping
- You will be responsible for paying your own return shipping costs unless the item was defective or we made a shipping error.
- We recommend using a trackable shipping service or purchasing shipping insurance.
Agape Innovations Limited reserves the right to refuse returns that do not meet the above conditions.
If you need further assistance, don’t hesitate to contact us. We value your trust in our products and services